GOAL FORMULATION

GOAL FORMULATION

GOAL FORMULATION :Once the company has performed a SWOT analysis, it can proceed to goal formulation, developing specific goals for the planning period. Goals are objectives that are specific with respect to magnitude and time. Most business units pursue a mix of objectives, including profitability. Sales growth, market share improvement …

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PROGRAM FORMULATION AND IMPLEMENTATION

PROGRAM FORMULATION AND IMPLEMENTATION

PROGRAM FORMULATION AND IMPLEMENTATION :Evan a great marketing strategy can be sabotaged by poor implementation. If the unit has decided to attain technological leadership, it must strengthen its R&D department, gather technological intelligence, develop leading-edge products, train its technical sales force, and communicate its technological leadership. Once they have formulated …

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TOTAL CUSTOMER SATISFACTION

TOTAL CUSTOMER SATISFACTION

TOTAL CUSTOMER SATISFACTION:In general, Satisfaction is a person’s feeling of pleasure or disappointment that result from comparing a product or service’s perceived performance (or outcome) to expectations. If the performance or experience falls short of expectations, the customer is dissatisfied. If it matches expectations the customer is satisfied. If it …

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ORGANIZATION AND ORGANIZATIONAL CULTURE

ORGANIZATION AND ORGANIZATIONAL CULTURE

ORGANIZATION AND ORGANIZATIONAL CULTURE :Strategic planning happens within the context of the organization. A company’s organization consists of its structures, policies, and corporate culture, all of which can become dysfunctional in a rapidly changing business environment. Whereas managers can change structures and policies (though with difficulty). The company’s culture is …

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CORE COMPETENCIES

CORE COMPETENCIES

CORE COMPETENCIES :Companies today outsources less-critical resource if they can obtain better quality or lower cost. The key is to own and nurture the resources and competencies that make up the essence of the business. Many textile, chemical, and computer/electronic product firms use offshore manufactures and focus on product design …

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CUSTOMER-PERCEIVED VALUE

CUSTOMER-PERCEIVED VALUE

CUSTOMER-PERCEIVED VALUE:Consumers are better education and better then ever, and they have the tools to verify companies claims and seek out superior alternatives. Even the best-run companies have to be careful not to take customers for granted, as dell found out.4   DELL Dell rode to success by offering low-priced …

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